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Frequently Asked Questions
MATERIALS & CARE
Our collections feature 925 sterling silver, freshwater pearls and carefully selected natural gemstones. Some designs may include gold-toned finishes or other materials. Please refer to the individual product description for the exact details of each piece.
Products described as 925 sterling silver contain 92.5% pure silver, combined with other metals to provide strength and durability. The precise material and finish are listed on each product page.
Our collections include freshwater pearls and natural gemstones. Because they are formed in nature, subtle variations in colour, shape, pattern and texture may occur. These characteristics are part of what makes each piece unique.
Sterling silver may naturally tarnish over time when exposed to air, moisture, perfume, cosmetics or household chemicals. This is normal and can usually be reduced with proper care and gentle polishing.
Avoid direct contact with water, perfume, lotions and cleaning products. Remove your jewelry before showering, swimming, exercising or sleeping. After wearing, gently wipe each piece with a soft, dry cloth and store it separately in a cool, dry place.
Skin sensitivity varies from person to person. If you have a known metal allergy or particularly sensitive skin, please review the materials listed on the product page and consult a healthcare professional if you are uncertain.
ORDERS & GIFTING
Yes. Janique offers elegant matching jewelry and giftable pieces suitable for bridesmaids, weddings and other special occasions. Explore our Jewelry Sets collection to find coordinated designs for your celebration.
Janique Jewelry serves customers in Australia and selected international destinations. Available shipping methods, delivery estimates and charges are shown at checkout. Please visit our Shipping Policy for further details.
Return eligibility and timeframes are subject to our current Return & Refund Policy. Please review the policy before purchasing, particularly for earrings and other items that may be subject to hygiene-related restrictions.
If you have a question about a product, order or gift selection, please contact us through our Contact page. We will be happy to assist you.